When you can get your money back for Umma Nikah services, and how to ask.
4 August 2026
1. What we sell
The Service provides digital services: opening a conversation, the PRO subscription and TOP placement of a profile. A service is considered delivered at the moment you receive its result: the chat is opened, the subscription has started, the profile has been shown in TOP.
2. When a refund is possible
Unused balance — refunded on request within 14 calendar days of the top-up date. The refund is made net of the payment system’s fee, where such a fee was charged.
PRO subscription — refunded in full within 14 calendar days of purchase if no conversation has been opened under it. If the subscription has been used, no refund is made.
Double charges, mistaken or unauthorised charges — refunded in full regardless of timing, after verification.
A service was not delivered through our fault (a technical error of the Service) — refunded in full, or the service is delivered again, at your choice.
She did not reply once within 60 hours — the chat fee returns to your balance automatically; there is no need to write to support.
She deleted her profile without replying — the fee returns to your balance at once, without waiting out the deadline: the conversation will not happen.
3. When no refund is made
for opened conversations where she replied — the service has been delivered;
where the conversation took place but the person did not suit you in creed, views, character or for any other personal reason: the Service gives access to the conversation, not a match between people;
for TOP placement once display has begun;
for a PRO subscription that has been used, including where you cancel early;
for bonus and referral credits — they were not paid for with money;
where a profile is blocked for breach of the Terms of Service;
after 14 calendar days from the payment date, except for mistaken charges.
4. How to request a refund
Write to support on Telegram: @NikahApp_support. In your message, state:
the date and amount of the payment;
the payment method you used;
the reason for the refund.
5. Timing and method of refund
Requests are considered within 10 working days of receipt.
The approved amount is credited to your internal balance in the Service — this happens as soon as the decision is made, and those funds can pay for any service.
A refund to a card or account is possible where the payment system used for the payment allows it. Some payment services do not make refunds at all: under their rules the service is deemed delivered at the moment access is granted. In that case the refund goes to the internal balance, or — at your written request — by another available means agreed separately.
Crediting time depends on the bank and the payment system and is usually between 3 and 30 calendar days after our confirmation.
We notify you of the decision in reply to your message.
A refund reduces the internal balance by the amount returned. If the balance is insufficient, the refund is limited to the remaining amount.
6. How to turn off subscription auto-renewal
A subscription paid through the Telegram service Tribute renews automatically. Renewal can only be switched off on their side — we have no way to do it: